Privacy Policy
Last updated: June 2026
Who We Are
Our website address is: https://swasion.com
Swasion specializes in handcrafted custom pet ceramics and personalized handmade products.
Information We Collect
When you place an order, submit a customization request, contact us, or interact with our website, we may collect the following information:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information
- Pet photos and customization references
- Order details and communication records
- Technical data such as IP address, browser type, and device information
We collect this information to provide our products and services, process orders, improve customer experience, and maintain website security.
How We Use Your Information
Your information may be used to:
- Process and fulfill your orders
- Communicate with you regarding your custom order
- Provide customer support
- Confirm customization details
- Arrange shipping and delivery
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
Customization Photos & Uploaded Content
Photos, reference images, and customization materials uploaded by customers are used solely for creating custom products and customer communication.
By submitting photos or reference materials, you confirm that you own the rights to the content or have permission to use it.
We will not sell your uploaded materials to third parties.
With your permission, we may use photos of completed custom works for portfolio, social media, advertising, or promotional purposes.
Handmade Product Disclaimer
All products are handmade and custom-made based on customer requirements.
Due to the handmade nature of our products, slight variations in color, texture, shape, size, or small handmade marks may occur. These characteristics are considered part of the craftsmanship and are not regarded as defects.
Customers are responsible for providing accurate customization information and clear reference photos.
Orders, Returns & Cancellations
Because all products are personalized and made to order:
- Orders cannot be canceled once production has begun
- Returns or exchanges are not accepted for customized products unless there is a significant quality issue
- Minor handmade variations are not considered quality defects
- Customers must contact us within 24 hours of delivery if there is a serious issue with the product
- Customers may be asked to provide photos or videos for verification
We reserve the right to refuse unreasonable refund or compensation requests.
Payments
Payments are securely processed through third-party payment providers. We do not store full credit card or payment information on our servers.
Depending on the payment method used, your payment information may be processed by services such as PayPal, Stripe, Shopify Payments, or other secure payment providers.
Shipping
We may share your shipping information with logistics providers in order to deliver your order.
Delivery times may vary depending on destination country, customs processing, weather conditions, or carrier delays. We are not responsible for delays caused by shipping carriers, customs, or events outside our control.
Customers are responsible for providing accurate shipping information.
Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Support shopping cart and checkout functions
You may disable cookies through your browser settings, though some features of the website may not function properly.
Third-Party Services
We may use third-party services including payment processors, analytics providers, email services, advertising platforms, and shipping providers.
These third parties may collect and process information according to their own privacy policies.
Data Retention
We retain customer information only for as long as necessary to:
- Provide services
- Complete transactions
- Comply with legal, tax, and accounting obligations
- Resolve disputes
- Enforce our policies
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
To make a privacy-related request, please contact us using the information below.
Security
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us through our Contact page or by email.
Thank you for trusting Swasion.